Managed IT

NTG Services

Vendor Management

NTG will manage the interaction between designated vendors such as ISP’s, Email providers, 3rd party application vendors, etc. This creates a single point of contact for your organization. NTG’s extensive technical background can shorten the time to resolution during an outage by enforcing vendor accountability.

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NTG Professional Services

NTG can ensure that all project work is performed in a timely and professional manner. The project manager will report all new developments, issues, concerns and successes directly to the designated liaison.

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Help Desk & Network Monitoring Software

NTG implements a custom web-based application that allows users to communicate technology problems to the support personnel quickly. NTG’s custom network monitoring software can monitor network connectivity, server capacity and generate reports for identifying problem areas.  

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Remote and Onsite Network Administration

Network administration entails documentation, configuration and maintenance of the network infrastructure components. Responsibilities generally include maintenance of Internet connectivity, routers, hubs, switches and Microsoft servers. This allows NTG to provide more responsive support while lowering your total support cost.  

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Remote and Onsite Desktop Support

By leveraging the power of Remote Access and Administration, NTG can solve most desktop PC issues remotely by ‘taking control’ of a user’s desktop session. This allows NTG support staff to remotely resolve most desktop PC issues, without an onsite service visit. This affords your organization full-time desktop support at part-time pricing!

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Disaster Recovery

Though we wish they never happen, disasters do occur.  It’s very unfortunate, but many organizations cease to exist after suffering a severe data loss. NTG takes a ‘multi-tier’ approach to securing your important data. We utilize onsite scheduled backups combined with continuous offsite backups. This gives your organization an extra layer of protection against unexpected...

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Outsourced I.T.

Why Outsource? Improve Cost Management Controls - An outsourced IT department can reduce costs by utilizing its extensive knowledge base of various IT specialists, contrasted with your organization maintaining a comprehensive in-house staff - IT costs become more visible, as all billable hours must be accounted for Improve IT Service Quality - Outsourced companies can provide 24×7 support...

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Managed IT vs Freelance

Managed I.T.? Why not just hire a freelance tech, or my Nephew, he’s good with computers? There is a world of difference between the Managed I.T. vs freelance models. The freelance model typically relies on the availability and expertise of one individual.  Additionally, the freelance tech works a separate full-time job or other obligation, further limiting their availability. Managed I.T....

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FAQ

FAQ

Question: Why is there no pricing information on your website? No two clients are exactly alike.  We customize our solutions for each client.  We’ve designed I.T. Solutions for small and large budgets alike.  The bottom line: Your support package will fit your need and your budget! Question: Our office is very small, and we don’t really have a lot of technology. We do experience...

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