The Advantage Helpdesk
The Advantage Helpdesk is our custom built Ticket Submission system. It is very user friendly and easy to use. It can be accessed with Internet Explore, Firefox, or using a Apple Computer. Here are a few of the features: Web Based Access User Policy Restrictions Monitor Ticket Progress Online Ticket History Monthly Reporting Easily Contact The NTG Support...
Read More24/7 Network Monitoring
We provide our clients with a network monitoring service designed to inform our support team of network related problems. This system alerts our staff of issues often before our clients are aware that problems exist. Our proactive network monitoring measures ensures that our clients experience minimal downtime. FEATURES: Network Services Monitoring (SMTP, POP3, HTTP, PING, etc.) Server Resources...
Read MoreVoip – Voice Over IP Protocol
Voice over the Internet Protocol – VOIP for short – is a technology that allows you to make phone calls over the same network that your computer uses. For you the customer, this offers flexible calling features that are not typically found in a traditional small business telephone phone systems. With a VoIP system you can: - Seamlessly connect remote offices together, dialing by...
Read MoreDisaster Recovery
Though we wish they never happen, disasters do occur. It’s very unfortunate, but many organizations cease to exist after suffering a severe data loss. NTG takes a multi-tier approach to securing your important data. We utilize onsite scheduled backups combined with continuous offsite backups. This gives your organization an extra layer of protection against unexpected disasters and...
Read MoreVirtualization Technology
Virtualization is an exciting technology that has quickly become an industry standard. Virtualization allows us install multiple Microsoft Windows Servers into one physical machine. For us, this provides better server managenent. For the client, you can save physical space, save on electricity, and most importantly, save money. Additionally, Virtualization is an integral part of our Disaster...
Read MoreOutsourcing I.T.
Why Outsource? Improve Cost Management Controls - An outsourced IT department can reduce costs by utilizing its extensive knowledge base of various IT specialists, as opposed to an organization maintaining a comprehensive in-house staff - IT costs become more visible as all billable hours must be accounted for Improve IT Service Quality - Outsourced companies can provide 24×7 support at a...
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